Education Technology Specialist (ETS)
Remote Tech Support: Email email@example.com
Hardware Repair Center:
Location: McPolin Elementary School, 2270 Kearns Blvd, Park City, UT 84060:
Hours: Monday and Thursday – 9:00 a.m. – 11:00 a.m. and 12:00 p.m. – 2:00 p.m.
Teachers and students must submit a helpdesk ticket and then wait for a response and/or confirmation before going to the repair center.
The repair center is for laptop repair drop off and loaner laptop pick-up. For the foreseeable future we will not be doing any hardware repairs. Students and faculty will be issued a freshly imaged loaner laptop. For this reason, it is critical to have your files backed up, or stored on Google Drive.
Troubleshooting Technology Devices
Troubleshooting PCSD Laptops
Laptop Service and Repair
Loaner laptops are available to students when their district laptop needs service/repair. The student is expected to return the loaner as soon as their district laptop is ready for pick up.
Checking Out a Laptop or Charger
Forgot your laptop?
The technology center provides 1-day laptop loans to students on a first-come-first-serve basis.
- Laptop check out is from 7:15 am to 2:00 pm.
- Laptops must be checked in the same day of check out by 2:45 pm.
Low or Dead Battery?
The tech center provides laptop charging and charger check out on a first come first-serve basis.
- Charger check-out is from 7:15 am to 2:15 pm.
- The student must leave personal collateral in the tech office in exchange for a charger. The collateral must be something that the student will not leave school without i.e., a shoe, cellphone or car keys.
Supporting Students Learning Online
Parent Access to PowerSchool and Canvas
Parent PowerSchool Accounts
To create a PowerSchool Parent Account:
- Go to https://powerschool.pcschools.us/public/
The Student and Parent sign-in page appears.
- Click the “Create Account” tab. The create Account page appears.
- Use the information in the following table to enter information in the Create Parent Account section:
|First Name||Enter your first name.|
|Last Name||Enter your last name.|
|Enter your email address. The email address you enter is used to send you select information, as well as account recovery notices and account changes confirmations.|
|Desired Username||Enter the username you would like to use when signing in to the PowerSchool Student and Parent portal. The username must be unique. If you enter a username that is already in use, you will be prompted to select or enter another username.|
|Password||Enter the password you would like to use when signing in to the PowerSchool Student and Parent portal.|
|Re-Enter Password||Enter your password again exactly as you entered it in the above field.|
4. Use the following table to enter information in the Link Students to Account section:
|Student Name||Enter the first and last name of the student you want to add to your account. Note: Regardless of the name you enter, the system will populate the name based on the access ID and password for the student.|
|Access ID||Enter the parent access ID for the student.*|
|Access Password||Enter the parent access password for the student.*|
|Relationship||Indicate how you are related to the student by selecting the appropriate association from the drop-down menu.|
5. Click Enter. The Student and Parent sign-in page appears.
*If you do not have this information, contact the school. This information cannot be given over the telephone or in an email. You may pick up a copy in the front office, or request the information by mail. This information will only be mailed to the address listed in PowerSchool.
Parent Access to Canvas as an Observer
Parents can create a Canvas Parent Observer Account, then link their student’s Canvas account to theirs so they can see assignment due dates, announcements, and other course content. Observers can view course content but cannot participate in the course.
To create a Canvas Parent Observer Account, go to pcsd.instructure.com/login and click the “Parent of a Canvas User? Click Here For an Account” link on the log in page. Enter your name, email, and create a password. Then you’ll need a “Student Pairing Code” to link to your student’s Canvas account.
Where is the “Student Pairing Code”? The code is generated by the student’s Canvas account. Your student needs to log into their Canvas account, go to Account, then click Settings. Click the “Pair with Observer” button. Copy the six-digit pairing code and share it with the observer who wants to link to the account (case sensitive). A separate pairing code is required for each observer.
If you’ve already created a Canvas Parent Observer account, and you need to link another student to your account, go to Account, then Settings. Click the Observing link, then enter the student’s pairing code (case sensitive), and click the “+Student” button.
More information and detailed instructions with graphics:
- Follow the How Do I Sign Up for a Canvas Account as a Parent Guide
- Add another student (or two or three) by following the How do I link to another student as an observer Guide
- Review the Observer Guide for an overview of what to expect
Please note: PCSD Employees should NOT use their @pcschools.us email address for their observer account. They should use a personal email address.
Fixing Your WiFi
However, different devices and devices running different versions of the operating system (OS) tend to be stickier than they should be. So the computer tries to hang on to its originally-connected AP instead of joining a closer, less crowded AP. This can result in a slow sluggish connection or poor signal.
Any time you experience unusually laggy network speeds, this might be the cause. The easiest/quickest thing you can do is turn your wifi off and then right back on again. This is done by clicking the wifi symbol in the upper right menu bar selecting “turn wifi off” then clicking it again to turn it back on.