Technology Center

Ali Gallagher
Education Technology Specialist (ETS)
Email: agallagher@pcschools.us


Getting Technology Assistance 

Via Email
PCHS students, parents, and staff can email questions related to district accounts, online programs, software, and hardware to Ali Gallagher at agallagher@pcschools.us. I will reply to your email within 48 hours on school days.

HelpDesk Request
PCHS students and staff should submit a helpdesk ticket for problems with devices, online programs, and software and hardware issues. Sign in to Helpdesk with your district login. Once a ticket has been submitted, you can check the status by going back into the Helpdesk, and selecting My Tickets. Someone from our technology department likely will have left you a message including the next steps or directions.

How to submit a Helpdesk request

Secondary School Tech Centers
All three of the secondary school Tech Centers are available to help secondary students, teachers,  and staff with laptop repairs.  If the issue cannot be resolved on the spot, students and staff will be issued a loaner laptop to use while their laptop is being repaired. For this reason, it is critical to have your files backed up, or stored on Google Drive.

Park City High School
Monday: 7:15 am to 2:00 pm
Tuesday–Friday: 7:15 am to 2:45 pm
1750 Kearns Blvd, Park City
Contact: Ali Gallagher  agallagher@pcschools.us

Treasure Mountain Junior High School
Office Hours:
2530 Kearns Blvd, Park City
Contact: Zachary Giffel zgiffel@pcschools.us or Cameron Smith camsmith@pcschools.us

Ecker Hill Middle School
8:30 am to 4:30 pm
2465 West Kilby Rd, Park City
Contact: Jesse Aphayrath  japhayrath@pcschools.us

Laptop Service and Repair

Loaner laptops are available to students when their district laptop needs service/repair. The student is expected to return the loaner as soon as their district laptop is ready for pick up.

Checking Out a Laptop or Charger

Forgot your laptop?
The technology center provides same-day laptop loaners to students and staff on a limited first-come-first-serve basis.

  • Due to social distancing requirements, students and staff are not allowed in the PCHS tech center without a scheduled appointment.
  • A teacher, staff member, or student can call the tech office to request a student loaner. The loaner will be sanitized and then placed on a table in front of the tech center.
  • The loaner laptop must be returned back to the collection table the same day of checkout so it can be sanitized and ready for use the following school day.
  • Loaners must be returned by 2:00 pm on Mondays and 2:45 pm Tuesday-Friday.

Supporting Students Learning Online

Parent PowerSchool Accounts

To create a PowerSchool Parent Account:

  1. Go to https://powerschool.pcschools.us/public/
    The Student and Parent sign-in page appears.
  2. Click the “Create Account” tab. The create Account page appears.
  3. Use the information in the following table to enter information in the Create Parent Account section:
Field Description
First Name Enter your first name.
Last Name Enter your last name.
Email Enter your email address. The email address you enter is used to send you select information, as well as account recovery notices and account changes confirmations.
Desired Username Enter the username you would like to use when signing in to the PowerSchool Student and Parent portal. The username must be unique. If you enter a username that is already in use, you will be prompted to select or enter another username.
Password Enter the password you would like to use when signing in to the PowerSchool Student and Parent portal.
Re-Enter Password Enter your password again exactly as you entered it in the above field.

4. Use the following table to enter information in the Link Students to Account section:

 Field  Description
Student Name Enter the first and last name of the student you want to add to your account. Note: Regardless of the name you enter, the system will populate the name based on the access ID and password for the student.
Access ID Enter the parent access ID for the student.*
Access Password Enter the parent access password for the student.*
Relationship Indicate how you are related to the student by selecting the appropriate association from the drop-down menu.

5. Click Enter. The Student and Parent sign-in page appears.

*If you do not have this information, contact the school. This information cannot be given over the telephone or in an email. You may pick up a copy in the front office, or request the information by mail. This information will only be mailed to the address listed in PowerSchool.

Parent Access to Canvas as an Observer

Parents can create a Canvas Parent Observer Account, then link their student’s Canvas account to theirs so they can see assignment due dates, announcements, and other course content. Observers can view course content but cannot participate in the course.

To create a Canvas Parent Observer Account, go to pcsd.instructure.com/login and click the “Parent of a Canvas User? Click Here For an Account” link on the log in page.  Enter your name, email, and create a password.  Then you’ll need a “Student Pairing Code” to link to your student’s Canvas account.

Where is the “Student Pairing Code”?  The code is generated by the student’s Canvas account.  Your student needs to log into their Canvas account, go to Account, then click Settings.  Click the “Pair with Observer” button.  Copy the six-digit pairing code and share it with the observer who wants to link to the account (case sensitive).  A separate pairing code is required for each observer.

If you’ve already created a Canvas Parent Observer account, and you need to link another student to your account, go to Account, then Settings.  Click the Observing link, then enter the student’s pairing code (case sensitive), and click the “+Student” button.

More information and detailed instructions with graphics:

Please note: PCSD Employees should NOT use their @pcschools.us email address for their observer account. They should use a personal email address.

Fixing Your WiFi

In all PCSD schools, the wireless network is provided via many wireless Access Points (APs). When a laptop connects to the wireless network in the school, it uses the (closest and/or least busy) AP that it can reach. If you move to another part of the building, you will probably leave the AP’s effective range, and your connection gets seamlessly picked up by another AP. 
 

However, different devices and devices running different versions of the operating system (OS) tend to be stickier than they should be. So the computer tries to hang on to its originally-connected AP instead of joining a closer, less crowded AP. This can result in a slow sluggish connection or poor signal.

Any time you experience unusually laggy network speeds, this might be the cause. The easiest/quickest thing you can do is turn your wifi off and then right back on again. This is done by clicking the wifi symbol in the upper right menu bar selecting “turn wifi off” then clicking it again to turn it back on.