Technology

Ali Gallagher
Education Technology
agallagher@pcschools.us

Technology Office Hours
Monday: 7:15 am to 2:00 pm
Tuesday–Thursday: 7:15 am to 2:45 pm
Friday: 7:15 am to 12:30 pm and scheduled meetings from 1:00 pm to 2:30 pm.

Remote Learners

Via Email
Remote students and parents can email questions related to district accounts, online programs, software, and hardware to Ali Gallagher at agallagher@pcschools.us. You will receive a reply within 48 hours on school days.

HelpDesk Request
Remote students should always submit a helpdesk ticket for problems with devices, online programs, and software and hardware issues to schedule a time when the laptop can be brought to school and exchanged for a loaner laptop.

  • Sign in to Helpdesk using your district login.
  • Once a ticket is submitted, you can check the status by going back into the Helpdesk, and selecting My Tickets.
  • Within 24 hours, tech support will likely have left you a message with instructions for resolving the problem or to schedule an in-person or remote meeting.

Please note: There is no guarantee that a loaner laptop will be available when a remote student comes to the tech office without an appointment.

PCHS Technology
The Tech Center is available to help remote students who have a scheduled appointment. If the issue cannot be resolved on the spot, the remote student will be issued a loaner laptop to use until their district laptop is repaired.
For this reason, it is critical to have your files backed up, or stored on Google Drive before coming to the tech office.

In-Person Learners

Via Email
Students and parents can email questions related to district accounts, online programs, software, and hardware to Ali Gallagher at agallagher@pcschools.us. You will receive a reply within 48 hours on school days.

HelpDesk Request
Students can submit a helpdesk ticket for problems with devices, online programs, and software and hardware issues.

  • Sign in to Helpdesk using your district login.
  • Once a ticket is submitted, you can check the status by going back into the Helpdesk, and selecting My Tickets.
  • Within 24 hours, on school days, tech support will have updated the ticket with instructions for resolving the problem you are experiencing or ask you to bring the laptop to the tech office.

Please note: There is no guarantee that a loaner laptop will be available. If all of the loaners are checked out, your name will be placed on the Loaner Waitlist.

PCHS Technology
The Tech Center is available to help students during school hours. If the issue cannot be resolved on the spot, and depending on availability, the student will be issued a loaner laptop to use until their district laptop is repaired.


Forgot your Laptop?

The technology center provides same-day laptop loaners to students and staff on a limited first-come-first-serve basis. A student may request a loaner at the tech office. If one is not available, the student’s name will be added to the Loaner Waitlist.

Student loaners must be returned to the tech office the same day of check out.

Loaner Returns are due by:

  • Monday: 2:00 pm, unless other arrangements have been made with the tech office.
  • Tuesday-Thursday: 3:00 pm
  • Friday: 12:00 pm, unless other arrangements have been made with the tech office.

Technology Office Hours
Monday: 7:15 am to 2:00 pm
Tuesday–Thursday: 7:15 am to 2:45 pm
Friday: 7:15 am to 12:30 pm and scheduled in-person and virtual meetings from 1:00 pm to 2:30 pm.
Contact: agallagher@pcschools.us

Supporting Students Learning Online

Parent PowerSchool Accounts

To create a PowerSchool Parent Account:

  1. Go to https://powerschool.pcschools.us/public/
    The Student and Parent sign-in page appears.
  2. Click the “Create Account” tab. The create Account page appears.
  3. Use the information in the following table to enter information in the Create Parent Account section:
Field Description
First Name Enter your first name.
Last Name Enter your last name.
Email Enter your email address. The email address you enter is used to send you select information, as well as account recovery notices and account changes confirmations.
Desired Username Enter the username you would like to use when signing in to the PowerSchool Student and Parent portal. The username must be unique. If you enter a username that is already in use, you will be prompted to select or enter another username.
Password Enter the password you would like to use when signing in to the PowerSchool Student and Parent portal.
Re-Enter Password Enter your password again exactly as you entered it in the above field.

4. Use the following table to enter information in the Link Students to Account section:

 Field  Description
Student Name Enter the first and last name of the student you want to add to your account. Note: Regardless of the name you enter, the system will populate the name based on the access ID and password for the student.
Access ID Enter the parent access ID for the student.*
Access Password Enter the parent access password for the student.*
Relationship Indicate how you are related to the student by selecting the appropriate association from the drop-down menu.

5. Click Enter. The Student and Parent sign-in page appears.

*If you do not have this information, contact the school. This information cannot be given over the telephone or in an email. You may pick up a copy in the front office, or request the information by mail. This information will only be mailed to the address listed in PowerSchool.

Parent Access to Canvas as an Observer

Parents can create a Canvas Parent Observer Account, then link their student’s Canvas account to theirs so they can see assignment due dates, announcements, and other course content. Observers can view course content but cannot participate in the course.

To create a Canvas Parent Observer Account, go to pcsd.instructure.com/login and click the “Parent of a Canvas User? Click Here For an Account” link on the log in page.  Enter your name, email, and create a password.  Then you’ll need a “Student Pairing Code” to link to your student’s Canvas account.

Where is the “Student Pairing Code”?  The code is generated by the student’s Canvas account.  Your student needs to log into their Canvas account, go to Account, then click Settings.  Click the “Pair with Observer” button.  Copy the six-digit pairing code and share it with the observer who wants to link to the account (case sensitive).  A separate pairing code is required for each observer.

If you’ve already created a Canvas Parent Observer account, and you need to link another student to your account, go to Account, then Settings.  Click the Observing link, then enter the student’s pairing code (case sensitive), and click the “+Student” button.

More information and detailed instructions with graphics:

Please note: PCSD Employees should NOT use their @pcschools.us email address for their observer account. They should use a personal email address.

Fixing Your WiFi

In all PCSD schools, the wireless network is provided via many wireless Access Points (APs). When a laptop connects to the wireless network in the school, it uses the (closest and/or least busy) AP that it can reach. If you move to another part of the building, you will probably leave the AP’s effective range, and your connection gets seamlessly picked up by another AP. 
 

However, different devices and devices running different versions of the operating system (OS) tend to be stickier than they should be. So the computer tries to hang on to its originally-connected AP instead of joining a closer, less crowded AP. This can result in a slow sluggish connection or poor signal.

Any time you experience unusually laggy network speeds, this might be the cause. The easiest/quickest thing you can do is turn your wifi off and then right back on again. This is done by clicking the wifi symbol in the upper right menu bar selecting “turn wifi off” then clicking it again to turn it back on.